Modern Minimalist Duplex Staircase Long Pendant Light Nordic Creative Stairwell Villa Apartment Magic Bean Rotating Solid Wood Pendant Light

All pictures of the lamps sold are taken in real life.Due to factors such as different photography equipment, techniques, angles, lighting, and computer monitors, there may be some color difference in the pictures.Dear customers who cannot accept color difference issues, please purchase with caution.Any transaction disputes arising from this cannot be used as a reason for returns!We ask for your understanding!

 [Light Source Description]

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All lamps do not include light sources.If you need a light source, please contact customer service to pay the difference..
The color of the light here refers to the information of the lamp body, not the color of the light source.Please check before placing an order.If you mind, please be cautious!!!!

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[Delivery Time]

After the buyer places an order and makes payment, the item is usually shipped within 48 hours.However, under special circumstances (such as statutory holidays/custom orders/out-of-stock hot-selling products), there may be delays in shipping.Therefore, we kindly ask buyers to consult customer service before purchasing to ensure whether the product is in stock, to avoid delaying your renovation schedule.Thank you!

[Damaged Reissue]

Although our product packaging is sturdy, there are certain risks due to long-distance transportation and distribution to third parties.Squeezing of the lamps is inevitable, especially for glass lampshades.If you find any damage to the lampshades or accessories upon receipt, please contact us within 24 hours and provide photos of the damaged parts.We will send you replacement parts free of charge via express delivery(Please do not refuse the visa)

We will take responsibility for our services and products.We will provide satisfactory answers to any reasonable questions, and we are willing to resolve any issues that arise

If there is more calmness, honesty, and tolerance between us, and we all try to think from each other's perspective, I believe any issues will be resolved easily

[Shipping Instructions]

Buyers can choose between prepaid or cash-on-delivery payment methods.A: Prepaid means that after the buyer and seller have determined the postage, the buyer first pays the postage to our factory, which then collects it and pays it to the courier company.B: Cash-on-delivery means that the buyer pays directly to the courier company upon delivery of the goods

[Payment Method]  

Highly recommend Alipay transactions.Safe and reliable.Users who cannot use Alipay can contact our factory for bank transfers

[Shipping Instructions] 

  Generally, there are two ways of delivery: logistics and express delivery

A: The advantage of logistics is that the shipping cost is cheap; however, the downside is that it takes a bit longer and you have to pick up the goods yourself at the logistics company's freight point.Once the goods arrive, you will receive a phone notification.Please ask for the pickup address and phone number clearly, and bring the recipient's ID card to pick up the goods

B: The advantage of express delivery is its fast transportation speed and door-to-door delivery, but the disadvantage is that shipping costs are relatively high.Therefore, if delivery is not urgent, it is generally recommended to use logistics.Express delivery is, in principle, door-to-door delivery (if within the delivery range)

[Shipping Time]

The so-called shipping time below refers to the usual delivery time after we ship the goods under normal circumstances.However, due to rare unforeseen accidents, delays may occasionally occur.In such cases, we promise to fully cooperate with inquiries, follow-ups, and reminders, but we cannot fully guarantee it.Buyers cannot use this as a basis for negative reviews or complaints
Express delivery: Generally within 1-5 days for cities above the county level; 5-7 days for remote areas or rural villages(Delivery may not be available in very few areas)
Logistics: Central/Southern Provinces: Direct delivery takes 2-3 days; areas requiring transit take about 5 days
Northern/Western Provinces: Direct areas 5~7 days; areas requiring transit 7~10 days
If you have not received the goods after 8 days from shipment, please contact us promptly for inquiry and follow-up!

[after-Sales Service] 

  Our factory promises a two-year free warranty.Starting from the date of purchase, if the product experiences electrical faults under normal use, you can receive two years of free warranty service (except for light sources).The warranty scope is limited to repairing or replacing problematic parts

The following situations do not qualify for free warranty service: A.Damage caused by improper use of power supply or improper installation; B.Damage caused by incorrect use or improper repair or modificationC.Damage caused by incorrect or negligent use of inappropriate accessoriesD.Damage caused by other accidents

[Lamp Installation]  

Warm reminder: The lighting fixtures are electrical products. To ensure safety, we kindly ask buyers to hire professional electricians to guide the installation of the lighting fixtures!! !